Refund & Cancellation Policy

All food products once delivered are non-returnable due to hygiene and safety reasons.

• Orders once confirmed may not be cancelled if preparation has already started.
• Cancellation requests must be raised before the scheduled preparation time.

Customers may cancel their subscription before the first scheduled delivery and receive a full refund. Refunds will be processed within 5–7 working days to the original payment method.

If a subscription is cancelled after deliveries have begun:

• Charges will be calculated based on deliveries already used.
• Standard rate applied: ₹150 per bowl/delivery.
• The remaining balance will be refunded.

Refunds may be provided:

• To the original payment source

Customers may request to pause or reschedule deliveries:

• Inform at least 24 hours in advance.
• Requests can be made via email or phone.
• Missed deliveries without prior notice may not be compensated.

Refunds may be considered only in the following cases:

• Order not delivered
• Wrong item delivered
• Product damaged during delivery
• Quality issue verified by our team

Salad etc. reserves the right to verify claims before processing refunds.

Refunds will not be provided for:

• Change of taste preference
• Delivery delays caused by external factors
• Incorrect address provided by customer
• Failure to receive order at delivery time

Approved refunds will be processed within 5–7 working days. Bank/payment gateway timelines may vary.